Location:

Hospitalet de l’Infant| Type: Full-Time, Permanent.

You will be responsible for perfect end-to-end order fulfillment within the order to cash process to deliver customer satisfaction. Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, complaint handling

Responsibilities:

What You'll Do
- · Ensure perfect order fulfillment of orders and resolve issues as required
- · Work closely with sales management for billing adjustments
- · Key transactional contact for customers
- · Maintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement
- · Update customer master information in ERP
- · Process billing related adjustments (e.g. returns, credit/debits)
- · Document and follow up of internal and external complaints
- · Identify opportunities for process improvement
- · Take part in process optimisation and automation projects




- · Contribute to the standardisation of procedures and internal documentation.
- · Where necessary , support sales representatives and business line managers with sales data analysis, report requests and customer follow-up

Qualifications:

Who You Are
- · College/university degree
- · Fluent English, and Spanish language
- · ERP knowledge is an advantage
- · Troubleshooting/problem solving skills
- · Ability to build relationships
- · Customer Service experience is an advantage
- · Good communicatonal skills
- · Precise, detail-focused
- · Ability to multitasking
- · Able to cope with stress
- · Positive attitude, friendly, empathy
- · Proactivity and initiative.
- · Adaptability to change.
- · Ability to influence and communicate with a wide range of stakeholders
- · Accountibility and ownership
- · Follows the rules, but also thinks out of the box and is open for other solution

📌 Customer Experience Representative (Vandellós y Hospitalet del Infante)
🏢 Krypton Chemical
📍 Vandellós y Hospitalet del Infante