- As Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers
- This is a deliberately design-leaning role, and you will be the day-to-day design decision-maker, shaping flows and interfaces directly in close partnership with partner design teams and our in-house designer
- Own the roadmap for the customer-facing conversational agent across chat and voice, from intent coverage and conversation design to the interfaces partners embed in their apps and websites
- Engage enterprise partners through discovery, requirement shaping, and launch decisions, translating partner asks into product choices that keep one product serving many partners
- Partner with Partner Solutions on implementation and onboarding
- Drive design daily, working hands-on in Figma to produce flows and wireframes, and partner with design on high-fidelity and production assets
- Build working prototypes using AI coding tools where they beat a written spec,



to test conversation flows and interface ideas
- Define and defend quality bars with the evaluation team, covering resolution rate, containment, escalation correctness, and conversation quality
- Specify agent behavior in detail, including resolution, tone, escalation policy, guardrails, and edge cases, and iterate from production conversation data
- Stay close to GTM, Partner Solutions, and Success teams, feeding what the field learns back into the roadmap
Benefits
- Competitive salary: We compete with top-tier tech companies for world-class talent, and we win much more frequently than we lose
- Unlimited time off: We’re a travel company. We actually mean it. Unlimited time off and an annual winter shut-down, we work hard, but we know how important it is to relax
- App Perks: Unlimited free VIP Support with every purchase on Hopper and an annual $200 USD Carrot Cash voucher to kick start your travel fund.
- Fully-remote work

📌 Principal Product Manager (España)
🏢 Hopper
📍 España