Company Description
The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept).
Four Corners brings the energy and attitude of New York with quick slices of thick crust, Detroit-style pizza at The Slice Shop or lighter Italian-American inspired dishes, perfect for a long lunch or dinner that rolls into late-night cocktails and natural wine.
Tope is our rooftop taqueria with views over Barcelona, serving Mexican-inspired flavours and punchy cocktails.
Reporting to the Front Office Manager , you will be responsible to provide brilliant and genuinely helpful customer service for every guest looking to stay in The Hoxton Poblenou.

Job Description
What you’ll do…
- You will ensure all our guests feel they are treated as individuals and will want to return.




- Leading and motivating a team of high-energy people who genuinely care about guest experience, helping to set goals, coach performance, and create a positive, inclusive environment.
- Assist the FOM monitoring departmental costs and support the management of expenses in line with budget guidelines.
- Ensure that all hotel standard operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures.
- Maintain strong communication and collaboration between front office, housekeeping, maintenance, and F&B; teams.
- Be confident and knowledgeable in all health and safety procedures and support their consistent implementation.
- Act as part of the hotel crisis and fire response teams, ensuring familiarity with all relevant procedures.
- Deliver consistently high levels of customer service to both guests and internal teams, helping to build strong relationships with suppl

📌 Assistant Front Office Manager (España)
🏢 Accor
📍 España