ОписаниеAllianz is an insurance and asset management company that focuses on putting customers first and fostering an inclusive workplace centered on integrity, fairness, inclusion, and trust.ЗадачиAct as the reference Business Analyst for processes and quality within claims managementHandle data extraction, exploitation, and analysis needs related to claims management processesAnalyze quality and customer satisfaction metrics to identify trends, root causes, and improvement opportunitiesDesign and implement process monitoring systems and service indicators for continuous operational performance trackingCreate, maintain, and evolve reports and dashboards, primarily in Power BICollaborate closely with business areas to transform operational needs into analytical solutions and data-based recommendationsDetect deviations, risks, and optimization opportunities through operational information analysisDrive continuous improvement initiatives that contribute to efficiency, service quality, and customer experienceТребованияUniversity degree or higher education in Engineering,



Statistics, Mathematics, Business Administration, Economics, Actuarial Science, Data Science, or related disciplinesAdvanced English at a minimum B2 level, with the ability to work in international environmentsSolid knowledge of claims management processes and their lifecycleStrong analytical skills to interpret complex data and turn it into actionable business conclusionsKnowledge of relational databases and experience writing SQL queriesExperience with visualization and reporting tools, especially Power BIAbility to work closely with business areas, understand their needs, and translate them into data-based solutionsExperience using Artificial Intelligence tools for data analysis and insight generationResults-oriented mindset, communication skills, and continuous improvement focusKnowledge of Python for data analysis and automationNice to have: advanced SQL, experience or knowledge of Process Mining

📌 business analyst in claims management (Barcelona)
🏢 Enfint
📍 Barcelona