Full-timeDepartment: Customer ServiceLegal Entity: Sixt Rent A Car SLUJob DescriptionAre you passionate about customer service and mobility solutions? Would you like to be part of a new and dynamic team in a remote environment? At SIXT, we are creating a new department dedicated to providing premium solutions to our customers internationally. We are looking for motivated and enthusiastic individuals ready to take on new challenges. Our goal is to offer continuous support and resolve any issues that arise for our customers, 24/7YOUR ROLE AT SIXTManage customer inquiries via phone, email, or video callsAssist customers with questions related to the vehicle rental and pickup process, as well as closing reservationsVerify customer information and provide related assistanceOffer technical support during key pickup and troubleshoot issues in the self-service section.Collaborate with SIXT branches located in different countriesMake calls to promote additional sales and improvementsYOUR SKILLS MATTERCustomer OrientationYou have an excellent ability to understand and anticipate customer needs, ensuring their satisfaction with every interactionLanguage ProficiencyFluent in German and Englishadditional languages such as SpanishFrenchItalianor Dutch are a plusEffective CommunicationYou possess skills to communicate clearly and persuasively, facilitating understanding and collaborationFlexibilityYou can adapt to a dynamic and ever-evolving work environment, including availability fornight shiftsTeamworkYou collaborate effectively with other team members, contributing to an international and dynamic environment that fosters cooperationSolution-FocusedYou have the ability to quickly identify problems and propose effective solutions, ensuring service continuity and customer satisfactionWHAT WE OFFERPermanent Contract(Contrato fijo) A stable project with opportunities for progressionAI at your fingertipsFrom day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT'

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🏢 SIXT Spain
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