ABOUT GREYSTAR
- JOB DESCRIPTION SUMMARY

The receptionist is responsible for ensuring that the stay of residents and guests is exceptional, guaranteeing that service quality exceeds their expectations.

They will be part of the reception team, carrying out customer service and administrative tasks with the aim of contributing to occupancy, satisfaction, and retention.

JOB DESCRIPTION

_ Key Role Responsibilities_
- Support the creation of a memorable experience for residents and guests, exceeding expectations in every interaction.
- Deliver all aspects of customer service, anticipating needs and providing comprehensive, excellence‑oriented service.
- Provide proactive reception and customer service, ensuring all enquiries are handled promptly and efficiently.
- Answer phone calls and manage associated tasks, or redirect them to the appropriate team to ensure proper resolution.
- Assist with check‑in and check‑out processes, ensuring a smooth and professional experience.
- Carry out Health & Safety activities in accordance with company policies.
- Perform other assigned tasks,



ensuring the proper functioning of daily operations.
- Support incident resolution, ensuring quick and customer‑focused responses.
- Manage payments and cash handling accurately and in line with established procedures.
- Prepare operational reports: arrivals, departures, urgent incidents, maintenance, among others.
- Ensure the correct submission of the travellers report to the police, in compliance with current regulations.
- Inform management of any serious incidents occurring during the shift.
- Act as a role model for corporate values.
- Assist with tour activities, ensuring standards are met and providing follow‑up and feedback.
- Participate in the leasing process: traffic, prospect qualification, documentation, and move‑in/move‑out procedures in line with internal policies.
- Use corporate systems to generate reports, manage availability, register requests, and report incidents, ensuri

📌 Receptionist (Madrid)
🏢 Greystar Real Estate Partners
📍 Madrid