Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Change Management & Salesforce Adoption Consultant.:
We are looking for a Change Management and Digital Adoption Consultant based in Madrid, available to work on-site at our client's offices. In this role, you will co-create and deploy communication, training, and on-site support plans for a major Salesforce implementation project. Working in coordination with the project's methodological lead, you will be the visible face, the connecting bond, and the driving force behind user adoption and change management.

Main Responsibilities
- Communication Plan Execution: Draft, design, and launch internal communication content (newsletters, infographics, teaser updates) to keep users informed and motivated throughout the transition.
- Training & Capability Building: Create agile training materials (quick guides, visual manuals,



short videos) and deliver engaging on-site workshops and training sessions for platform users.
- On-Site Support & Resistance Management: Provide hands-on support at the client's offices to resolve daily user queries, mitigate tool resistance through close interaction, and gather direct on-the-ground feedback.
- Methodical Tracking: Report structured progress on training plans, session attendance, and key user blockers or feedback detected on the floor.
- Change Champions Facilitation: Directly support and engage identified super-users (Change Champions) within the client's organization, ensuring they have the tools needed to assist their peers.

Requirements & Experience
- Location & Availability: Must be based in Madrid with full availability for 100% on-site work at the client's offices.
- Role Experience: 3-5 years of proven experience executing change management plans, digital adoption

📌 Change Management (Madrid)
🏢 Omega Crm
📍 Madrid