Job Summary
Responsible for assisting in the oversight of gym operations to ensure positive member experience.
- Assist in training and developing staff.
- Assist in member service oversight making sure all staff provide great customer experience.
- Very involved in front desk related tasks:
- Answering phone calls in a polite and friendly manner to assist with questions or concerns.
- Taking info calls.
- Assist in member check-ins, sign-ups, cancellations, and updating member account information.
- Great/meet potential members and provide gym tour.
- Assist to facilitate member service issues and questions.
- Assist with team member management and provide backup support to Club Manager as needed.
- Ensuring adherence to all company policies and procedures.
- Help create and maintain a positive image for the club.
- Assist overseeing cleanliness and appearance of gym.
- Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
- Assist in ordering supplies, keeping inventory and tracking reports as needed.





Customer Service
- communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
- actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
- recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- demonstrates tact and skill in all interactions while using appropriate behavior and language.
- Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.

Job Title: Team Lead
Reports to: Club Manager
Status: Full Time/Supervisor/Non-Exempt
Essential Duties And Responsibilities
- Assist in training and

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