At egg we make experiences. Real ones.

The kind that take creativity, sharp thinking, attention to detail and, every now and then, a sense of humour when everything changes five minutes before launch.

We work across countries, cultures and clients, so things move fast and no two days look the same. That's part of what we enjoy. It also means we need people who can stay calm under pressure, take ownership and care about getting things right.

Which brings us to you

You know that behind every successful event is a well-organized travel and ticketing operation. Flights get changed, itineraries need adjusting, stakeholders have urgent requests, and sometimes plans change at the last minute. You stay calm, find solutions and make things happen.

You're detail-oriented, highly organized and comfortable managing multiple priorities simultaneously. You enjoy working with people, providing excellent service and ensuring every traveler receives the support they need.

What you’ll be doing

In this role, you will work 100% on one of our key pharmaceutical clients.
- Manage travel bookings,



modifications, exchanges, cancellations and refunds using Amadeus and approved booking platforms
- Support Delegate Managers and Project Managers by processing travel-related requests accurately and efficiently
- Issue tickets, manage billing activities and maintain accurate records within internal systems
- Provide responsive support for after-sales requests, urgent travel changes and unforeseen travel disruptions
- Deliver a high level of service to client stakeholders, ensuring a smooth and professional travel experience
- Contribute to process improvements, technology adoption and more efficient ways of working across travel operations

What You’ll Bring

(We really mean it. Candidates who do not meet the following criteria will not be considered.)

Experience & Skills
- Previous experience as a Travel Consultant, Ticketing Agent, Travel Specialist or in a similar travel-focused role

📌 TRAVEL & TICKETING SPECIALIST - PHARMA EVENTS (f/m/d) (Madrid)
🏢 Egg
📍 Madrid