Flywire is seeking an autonomous, forward-thinking IT Support Engineer I based in Valencia to drive operational excellence and continuous improvement within our global IT Operations team. In this role, you will be the face of IT for our vibrant Valencia Hub, providing high-touch technical support and ensuring a smooth digital workplace for all employees. Operating as a crucial link between local support needs and global IT infrastructure, you will troubleshoot daily operational issues, document common fixes, and contribute to ongoing automation and self-service initiatives. You will balance hands‑on technical troubleshooting and core SaaS administration with physical asset lifecycle management, ensuring seamless onboarding/offboarding, immaculate data integrity, and strict compliance alignment.
Work Mode Note: This role is primarily office-based in Valencia, combining in-person employee engagement and physical IT asset management with high-impact global projects.
Key Responsibilities
- Operational & L1 Technical Support:



Deliver high-touch technical support for local on-site teams and remote FlyMates globally, diagnosing and resolving complex hardware, OS (macOS/Windows), network issues, analysing incoming problems and escalating when necessary.
- SaaS Stack Administration: Manage identities, access, and security configurations within Flywire’s primary platforms: Google Workspace, Okta, Slack, Jira… among others.
- Process Evolution & AI Readiness: Shift focus from quick fixes to long-term systemic solutions. Document high-quality Standard Operating Procedures (SOPs) to feed internal AI knowledge tools and identify recurring operational friction to automate through workflow tools or scripting.
- Asset Lifecycle & Physical Logistics: Autonomously manage end‑to‑end hardware operations (procurement, inventory forecasting, provisioning, vendor coordination, and MDM zero‑touch deployments). Maintain 100% data integrity in our general asset database.
- Access Governance &

📌 IT Engineer I (Valencia)
🏢 Flywire
📍 Valencia