At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
At Roche, we are digitalizing healthcare to deliver better outcomes faster. We believe that every digital touchpoint should build trust, ease, and emotional connection. As a Product Design Lead, you will translate strategic vision into tangible digital reality, operating at the intersection of high-fidelity design and holistic end-to-end (E2E) customer journey mapping. Working within a highly collaborative matrix organization, you will act as a 'Design Integrator', partnering with Integral Digital CX Journey Leads and product squads to ensure a visually unified, seamless,



and deeply engaging digital experience across all diagnostics platforms.
You will bridge the gap between abstract customer needs and pixel-perfect execution. Your mission is to ensure that every digital interaction is intuitive, emotionally resonant, and aligned with global DigCX design practices. You will champion human-centered design and lean experimentation, validating solutions with real users to deliver a market-leading experience.
Key Responsibilities
- Prototyping & Lean Experimentation: Translate E2E journey insights into user flows, intuitive prototypes, wireframes, and high-fidelity mockups. Rapidly test and iterate designs based on real user behavior analytics and direct feedback.
- Journey Architecture & Consistency: Act as the Digital UX Guardian across touchpoints. Optimize user workflows to reduce cognitive load, maximize efficiency, and ensure that digital designs seamlessly integrate with the physical customer reality

📌 End-2-end Digital CX Designer (San Cugat del Vallés)
🏢 F. Hoffmann-La Roche
📍 San Cugat del Vallés