We are looking for a proactive and detail-oriented International Customer Service Agent to join our Customer Service / Logistics team (remote/hybrid - Madrid/Spain). You'll be the main point of contact for our international customers and partners across Europe, coordinating palletized freight consignments and ensuring excellent service from start to finish.

What you'll do
- Manage customer orders and transport requests
- Coordinate international palletized consignments and delivery schedules
- Provide proactive updates on shipment status, delays or incidents
- Handle complaints and delivery issues professionally
- Collaborate closely with operations and dispatch teams
- Maintain and update customer data in our CRM

What you bring
- Experience in customer service and/or logistics
- Strong communication & problem-solving skills
- Fluency in Dutch and English (spoken & written)
- Spanish is a strong plus; other European languages are an advantage
- Familiarity with TMS systems and Microsoft Office (Excel, Outlook)

We offer a dynamic, multicultural team, opportunities for growth and a supportive, quality-focused work culture.

📌 International Customer Service Agent (Madrid)
🏢 Palletways Group
📍 Madrid