Description
Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment? Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate integral workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on.
Key job responsibilities
- Deliver on-site, high quality, hands‑on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
- Provide on‑call support for high severity incidents and act as an escalation point of contact for team
- Assist with activities to triage and elevate system or network outages to reduce downtime
- Understand and execute change management activities in a high availability environment
- Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
- Effectively manage and oversee IT asset inventories
- Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
- Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you
At Amazon, we value people with unique backgrounds, experiences, and skill‑sets.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their ch
📌 IT Support Eng I (Madrid)
🏢 Amazon
📍 Madrid