22 ago
|
Roche
|
San Cugat del Vallés
22 ago
Roche
San Cugat del Vallés
Roche seeks a Project Lead to drive the Autonomous Remote L1 Support Program, delivering an AI-first, 24/7 omnichannel support ecosystem. You will lead a general rollout, ensure seamless context transfers, and align with the ADKAR change framework to maximize efficiency and value across Diagnostics Customer Support.
You will coordinate with cross-functional teams, manage complex stakeholder relations, and travel up to 30% as needed to ensure successful implementation and adoption.
📌 AI-First Global Project Lead, 24/7 Remote Support (San Cugat del Vallés)
🏢 Roche
📍 San Cugat del Vallés