Customer Services Manager

Amentum is a integral leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability. Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success.

Job Responsibilities:
- Responding promptly and effectively to customer requests, ensuring accurate information, guidance, and status updates are provided in a timely manner.
- Managing customer inquiries initiated from various sources, such as walk-ins, phone calls, faxes, or emails, while maintaining a professional and courteous demeanor.
- Ensuring all customer complaints, concerns, or inquiries are investigated and resolved efficiently, aiming for the highest level of satisfaction.
- Maintaining a record of customer interactions, inquiries, complaints,



and resolutions in accordance with organizational procedures.
- Developing, implementing, and upholding customer service standards to align with Amentum and US Navy requirements.
- Acting as the primary point of contact for customer relations and ensuring successful communication between customers and relevant departments.
- Training, supporting, and mentoring staff in customer service skills, procedures, and best practices.
- Identifying recurring customer service issues and proposing improvements to enhance operations and overall customer satisfaction.
- Documenting and maintaining customer service policies and procedures to ensure consistency and compliance with operational goals.
- Perform other job-related duties as assigned that are consistent with the nature and level of the position.

Required Qualifications:
- High school diploma or equivalent.
- Minimum of 3 years of experience as a customer service supervisor, cust

📌 Customer Services Manager (Garcia)
🏢 Amentum
📍 Garcia