About The Job
Within the COE Enabler Operations, the Provider Manager organizes, implements, and steers the operational relationship with suppliers, with the objective of maximizing the value delivered by these providers for the client business tribes and ecosystems.
What You Do
- Contribute to the selection of the SaaS vendor/publisher in case of sourcing changes (market analysis, offer benchmarking, analysis of licensing models and SLAs), define the expected service offering (business requirements, functional scope, SLRs, SLAs, performance and security conditions) in coordination with the OE and internal stakeholders, and ensure that changes impacting the service contract are properly taken into account (functional changes, usage evolution, scaling needs, pricing changes).
- Lead the transition/onboarding phase with the vendor and ensure the setup of a steady-state operating model (operational processes, support models, incident management, reporting, governance), and manage the execution of SaaS services in compliance with contractual commitments, SLAs, and economic,



technical and functional performance levels.
- Analyze usage, performance, availability and security indicators, provide continuous improvement recommendations, anticipate, prevent and manage operational and cybersecurity risks, handle escalations with the vendor, and ensure the supplier implements corrective and evolutionary actions (patches, releases, product roadmap).
- Ensure service continuity, resilience and the provider's ability to meet business continuity and disaster recovery requirements (RTO, RPO, fallback plans), manage demand and consumption (licenses, modules, storage, API usage, environments), provide the inputs required for the SaaS capacity planning developed by the vendor (usage forecasts, volumes, seasonality, business roadmap), and review and validate billing elements (units of work, volumes, licensing models, consumption).
- Guarantee smooth exit and reversibility processes: dat

📌 Provider Manager (Barcelona)
🏢 Allianz Technology
📍 Barcelona