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OAM Specialist
About The Job
As an Operational Account Management Specialist, you'll be the central point of contact for operational service quality on our key Air & Sea customer accounts. You make sure commitments are kept, issues get resolved fast, and the customer always knows where things stand.
In This Role, You Will
- Own service performance outcomes (on-time delivery, SLA adherence, data quality) for your assigned accounts, and align Operations and Product teams around them
- Lead regular service huddles and review performance dashboards to catch risks early
- Act as the customer's main point of contact during major service disruptions, communicating impact, actions, and recovery outlook, while day-to-day execution stays with our Operations teams
- Drive continuous improvement, from recurring data issues to process redesign, working closely with our Business Process Management colleagues
- Prepare and support customer business reviews (QBRs) and provide Sales with data-driven input for upsell opportunities
- Be the customer's voice inside Hellmann, and Hellmann's voice to the customer
About You
- 5-8 years of experience in international freight forwarding (Air and/or Sea), ideally with ownership of strategic key accounts
- Experience building and rolling out standard operating procedures, and handling exceptions in day-to-day operations
- Strong analytical skills: you can turn raw data into a clear story and know what a
📌 Operational Account Specialist Europe (El Prat de Llobregat)
🏢 Hellmann Worldwide Logistics
📍 El Prat de Llobregat
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