Ready to lead a high-impact IT service transition?

We're looking for an experienced Transition Manager / Project Manager to drive the successful transition of critical End User Computing (EUC), Service Desk and Workplace Support Services from one managed service provider to another.

This is a strategic assignment where you'll play a key role in ensuring business continuity, operational excellence, and a seamless service transformation across an international environment.

? Your Mission

As the Transition Lead, you will own and coordinate the complete transition journey from mobilization to hypercare, ensuring all stakeholders, suppliers, and support teams are aligned for a smooth handover.

Key Responsibilities

? Transition Management

- Define and manage the end-to-end transition roadmap
- Lead all transition activities from planning through stabilization
- Coordinate multiple workstreams across internal and external teams
- Manage risks, issues, dependencies, and mitigation plans
- Ensure uninterrupted service delivery throughout the transition
- Establish governance structures and executive reporting

⚙️ Service & Process Migration

Oversee the migration of key ITSM processes including:

- Incident Management
- Request Fulfilment
- Knowledge Management
- Escalation Management
- Service Reporting
- SLA Management
- Operational Governance

Additionally, you will:

- Validate operational readiness before go-live
- Ensure successful completion and sign-off of all transition deliverables
- Drive knowledge transfer and process adoption

? Stakeholder Management

- Act as the central point of coordination between all involved parties
- Facilitate workshops, steering committees, and decision boards
- Communicate progress, risks, and milestones to senior leadership




- Collaborate closely with business stakeholders to minimize disruption

? Governance & Quality Assurance

- Define transition KPIs and success metrics
- Establish sustainable governance frameworks
- Ensure adherence to security, compliance, and ITIL best practices
- Track performance and realization of expected business benefits

? Change & Readiness Management

- Support communication and organizational change activities
- Coordinate training and documentation efforts
- Ensure operational teams are fully prepared for service handover

✅ What We're Looking For

Must-Have Experience

- 8+ years of experience in IT Project Management or Transition Management
- Proven experience delivering large-scale outsourcing or managed service transitions
- Strong background in Service Desk and Workplace Services transitions
- Experience working within international enterprise environments

Strong Knowledge Of

- ITIL Framework
- Service Desk Operations
- Incident & Request Management
- Service Governance
- Vendor & Supplier Management
- Knowledge Transfer & Operational Readiness

Nice to Have

⭐ Experience with major managed service providers (e.g. general outsourcing environments)

⭐ ServiceNow or similar ITSM platforms

⭐ End User Computing (EUC), Workplace Services and Infrastructure Operations

? Why This Opportunity?

- Strategic transformation project with high visibility
- International stakeholder environment
- Significant impact on operational excellence and service delivery
- Opportunity to shape governance, processes and future ways of working
- Long-term assignment with senior-level exposure

? Interested? Let's connect and discuss how your transition expertise can make the difference in this exciting transformation journey.

📌 ? transition manager / project manager – it services transformation (España)
🏢 USG Professionals Belgium
📍 España