Freelance Project: Transition Manager / Project Manager – Service Transition

Start: ASAP

Duration: Project-based assignment

Work Regime: Full-time

Languages: English (mandatory)

Role

We are looking for an experienced Transition Manager / Project Manager to lead a large-scale Service Desk and Workplace Services transition between managed service providers.

You will be responsible for the end-to-end planning, coordination, and delivery of the transition, ensuring business continuity, operational readiness, effective knowledge transfer, and successful service handover with minimal impact on operations.

Responsibilities

Transition & Project Management

- Own and drive the end-to-end transition plan
- Coordinate all transition workstreams across internal and external stakeholders
- Manage risks, dependencies, issues, and project governance
- Ensure service continuity throughout the transition lifecycle
- Lead the transition from mobilization through go-live and hypercare

Service & Process Transition

- Oversee the migration of:
- Service Desk operations
- Incident & Request Management
- Knowledge Management
- Escalation Management
- SLA & Service Reporting
- Operational Governance
- Validate operational readiness and ensure successful handover
- Monitor completion and sign-off of transition deliverables

Stakeholder & Vendor Management

- Act as the central coordination point between business, IT, and suppliers
- Facilitate workshops, steering committees, and governance meetings
- Communicate progress, risks, and decisions to senior stakeholders




- Minimize operational impact through strong stakeholder alignment

Governance & Change

- Define transition KPIs and success criteria
- Establish governance and reporting structures
- Support communication, training, and knowledge transfer activities
- Ensure compliance with ITIL and internal service management standards

Profile

- Minimum 8 years of experience in Project Management or Transition Management
- Proven track record delivering large-scale outsourcing or managed service transitions
- Strong experience with Service Desk and Workplace Services environments
- Strong leadership, stakeholder management, and communication skills
- Comfortable operating in complex international environments
- Structured, delivery-focused, and able to manage multiple workstreams simultaneously

Must-Have Skills

- Transition Management
- Project / Program Management
- Service Desk Operations
- ITIL
- Incident & Request Management
- Service Governance
- Vendor Management
- Knowledge Transfer
- Risk & Dependency Management
- Executive Stakeholder Management

Nice-to-Have

- Managed service provider environments
- ServiceNow
- Workplace Services / End User Computing (EUC)
- Infrastructure Operations
- Large multinational environments

Key Strengths

- Strong delivery and execution mindset
- Excellent organizational and governance skills
- Ability to drive complex transitions with minimal business disruption
- Strong communication across operational teams and senior management
- Focus on business continuity, service quality, and operational readiness

📌 Transition project manager (España)
🏢 Hays
📍 España