MTS Globe

Who are we?

MTS Globe is one of Europe’s leading destination management companies, operating in 66 destinations across 23 countries and serving over 11.5 million travellers each year.

What do we do?

We connect travel brands, tour operators, and hotels, delivering high-quality destination services through local expertise, strong partnerships, and advanced technology. We provide a full range of destination services - from hotel accommodation and transfers to excursions, guided tours and cruise handling

What do we offer?

At MTS Globe, you’ll be part of an international environment where people collaborate across cultures and borders. We offer a dynamic workplace where talent can grow, learn, and build a general career.

Why join us?

Join an international and multicultural team where you can grow your career, develop globally, and be part of a company that is constantly evolving in a dynamic industry.

JOIN US AND DISCOVER YOUR FUTURE WITH MTS GLOBE GROUP!

MTS Globe is an equal opportunities employer.

Job Description

We are looking for an ERP Support Expert to join our team in Palma de Mallorca. This role will be responsible for leading the Finance ERP Support team, ensuring high-quality support to end users while continuously improving support processes and ways of working.

The ideal candidate combines strong people leadership, solid functional knowledge of financial ERP systems, and a hands-on support mindset. You will act as the main point of contact for complex issues, support the team in daily operations,



and collaborate closely with the rest of the team to enhance user experience and system efficiency.

Main Responsibilities

- Lead and support the ERP Finance Support team, ensuring a high level of service and user satisfaction
- Act as an escalation point for complex or critical ERP-related incidents and user queries
- Provide hands-on support to end users, resolving functional issues related to financial processes and ERP usage
- Monitor support performance, workload, and service levels, ensuring timely and effective resolution of requests
- Identify recurring issues and proactively drive process improvements to optimize support efficiency and quality
- Define, document, and continuously improve support procedures, knowledge articles, and best practices
- Support change management activities related to system updates, enhancements, and new functionalities
- Ensure proper onboarding and continuous training of support team members and financial users
- Promote a culture of collaboration, accountability, and continuous improvement within the team

Requirements

- Proven experience as a Team Lead or Senior Support role
- Experience supporting ERP systems, preferably Microsoft Dynamics 365, Navision, SAP, or similar platforms
- Ability to combine people management with a hands-on operational role
- Strong problem-solving skills and a structured approach to incident and request management
- Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and business users
- Comfortable working in a fast-paced, multicultural environment
- Advanced English and Spanish skills, both written and spoken

📌 ERP Support Expert (Palma)
🏢 MTS Globe
📍 Palma