Experteer Overview
In this role you will be the primary analytics partner for Zooplus Loyalty Product and Loyalty Business teams, translating questions into analytical approaches and measuring the impact of loyalty initiatives. You will define KPIs, build dashboards, and champion data-driven decision-making across a multinational, collaborative environment. You’ll own the loyalty analytics backlog and influence product and business decisions with actionable insights. This is a chance to shape loyalty strategy and customer value at scale.

Compensaciones / Incentivos
• Translate business questions into analytical approaches and actionable insights for loyalty decisions
• Measure impact and incrementality of loyalty initiatives via experimentation, cohort analysis, and performance evaluation
• Define, maintain, and evolve KPIs for loyalty program performance, engagement, retention, and value
• Build dashboards, reporting solutions, and measurement frameworks to enable data-driven decisions
• Act as primary analytics partner for Loyalty Product and Loyalty Business teams with guidance and recommendations
• Own and prioritize the loyalty analytics backlog to align with priorities and strategy




• Influence product and business decisions with data-driven recommendations and clear findings
• Promote analytics best practices and improve measurement methodologies and data quality

Responsabilidades
• Bachelor's degree in a quantitative field
• 5+ years in analytics, BI, product analytics, customer analytics, loyalty analytics, or related field
• Advanced SQL proficiency for large-scale datasets
• Experience with Python for analytics or statistical work
• Experience with Tableau, Power BI, or similar data visualization tools
• Proven ability translating questions into analytical frameworks and actionable recommendations
• Strong experience delivering insights that drive measurable business outcomes
• Experience defining KPIs, dashboards, and reporting frameworks for stakeholders
• Strong stakeholder management and communication skills, with ability to influence decisions across teams
• Fluency in English

Requisitos principales
• hybrid work model (60% in office, 40% at home
• opportunity to work across multiple markets
• training and development opportunities
• wellbeing offers
• subsidised transport or bike leasing
• employee discount (20%)

📌 Senior Analyst - Loyalty Analytics (All Genders) (Madrid)
🏢 zooplus
📍 Madrid