Experteer Overview
Por favor, presente su candidatura sin demora si su perfil encaja bien con este puesto, debido al alto nivel de interés.
In this role you drive the strategic evolution and operational excellence of Swiss Re’s ServiceNow APM and related ES M capabilities. You partner with the Product Owner to align platform roadmaps with business objectives, governance, and security, while delivering end-to-end, scalable ServiceNow solutions. You translate requirements into designs, lead initiatives with DevOps and stakeholders, and identify AI opportunities to create measurable value. You thrive in a federated, matrix organization and shape the portfolio through data-driven insights and governance.
Compensaciones / Beneficios
• Act as senior product and platform expert for ServiceNow APM and related capabilities (GRC, SOPM, SACM) with strong platform and integration knowledge
• Contribute to product strategy, roadmaps, and backlog prioritisation aligned with architectural standards
• Identify and integrate AI capabilities into ServiceNow solutions delivering business value within governance and security limits
• Design and lead end-to-end ServiceNow solutions and complex platform initiatives for scalability and long-term sustainability
• Define configurations, workflows, data models, integrations, and custom apps across APM and related capabilities
• Translate business needs into functional requirements, user stories, and acceptance criteria
• Assess platform capabilities and gaps, drive optimization,



automation, and continuous improvement
• Collaborate with Product Owners, DevOps, stakeholders and vendors throughout delivery lifecycle
• Ensure compliance with enterprise architecture, security, data governance, and data lifecycle management
• Proactively identify emerging ServiceNow capabilities and best practices to inform the roadmap
• Define dashboards, KPIs and analytics to enable data-driven decisions and promote ServiceNow best practices
Responsabilidades
• Extensive experience in enterprise IT with at least six years specializing in the ServiceNow platform
• Proven experience in large, complex, integrated ServiceNow environments
• Strong background in APM, Policy Exception Management, SOPM, xqbhyrx and SACM
• Hands-on delivery experience with strategic initiatives end-to-end
• Experience working with external partners or system integrators in long-term engagements
• Deep knowledge of ServiceNow data models, workflows, integrations, dependencies, and reporting
• Understanding of emerging AI capabilities within ServiceNow and their practical enterprise applications
• Ability to provide strategic, data-driven recommendations grounded in platform realities
• Solid understanding of IT service management frameworks (ITIL)
Requisitos principales
• hybrid work model
• bonus scheme / performance-based annual bonus
• inclusive workplace culture
• versátil and diverse environment

📌 Senior Product Analyst - Application Portfolio Management (APM) (Madrid)
🏢 Swiss Re
📍 Madrid