GSC CX Data, Process & Solutions Director – Full-Time / Barcelona or Remote to StartWe are looking for a GSC CX Data, Process & Solutions Director to join a major international transformation programme at one of our multinational clients, specialised in chemicals. This is a senior global role focused on transforming Customer Experience through process standardisation, data, digital solutions and continuous improvement across a complex multinational environment.Key Responsibilities:Lead global CX process & digital transformation initiativesDrive process standardisation, efficiency and best-practice adoption across BUsDefine and implement the CX data strategy and solutionsDrive adoption and optimisation of digital & technology solutionsInfluence senior stakeholders across Supply Chain, CX, Digital & Technology and the BUsLead and develop teams in a global,



matrix environmentProfile:10+ years in Customer Experience / Customer Service / Business TransformationProven experience leading large-scale integral transformation programmesStrong understanding of process, data and digital transformationExcellent stakeholder management and influencing skillsExperience in complex multinational / matrix organisationsSAP / S4HANA or Supply Chain exposure is a strong plusStrategic, proactive and hands-on leadership styleRole:Contract: PermanentInitial engagement: Gracia101, with planned internalisation with client wo after 6 monthsLocation: Barcelona / Remote initiallyLong-term: Relocation to Barcelona required upon internalisationScope: GlobalLanguages: English requiredStart: ASAP

📌 GSC CX Data, Process & Solutions Director (Cataluña)
🏢 Gracia101 Talent Solutions
📍 Cataluña