Key Responsibilities1. Strategy & Product VisionDefine SFDC Roadmap: align the platform's features and strategic vision with broader company goals (e.g., improving sales conversion rates, reducing customer churn, improving customer service CSAT scores)Vendor & Ecosystem Management: evaluate third-party plugins, APIs, and app marketplace tools (e.g., AppExchange) to expand system capabilities cost-effectivelyValue & ROI Measurement: track KPIs such as system adoption rates, workflow automation savings, pipeline accuracy, and customer resolution times to quantify platform ROI2. Backlog Management & Sprint ExecutionBacklog Prioritization: create, maintain, and prioritize the product backlog based on business value, technical effort, and user dependenciesUser Story Creation: write detailed user stories, acceptance criteria, and process flows for developers, admin teams, and system architectsAgile Ceremonies: participate actively in sprint planning, daily standups, backlog grooming, sprint reviews, and retrospectivesAcceptance & Validation: test and sign off on completed features prior to production releases to ensure quality and specification compliance3. Stakeholder & Cross-Functional CollaborationRequirements Gathering: act as the main intake point for feature requests from Sales, Marketing, Customer Success, Finance, and ITConflict Resolution: balance competing departmental demands and establish clear prioritization criteriaChange Management: work with enablement teams to create training materials, document platform changes, and manage communication around updates4. User Adoption & Operational ExcellenceWorkflow & Process Optimization: audit existing business processes to remove friction, automate routine tasks, and standardize lead-to-cash or support ticket lifecyclesDrive Platform Adoption:



monitor active user metrics, identify low-adoption departments, and introduce training initiatives to improve software utilizationFeedback Loops: establish structured mechanisms (surveys, user groups) to collect ongoing feedback from end-users on platform usability5. Data Architecture, Governance & ComplianceData Quality & Integrity: maintain data cleanliness standards, deduplication logic, validation rules, and data hygiene schedulesSystem Integration Oversight: coordinate with enterprise architects to ensure seamless data flows between SFDC and the surrounding tech stack (ERP, marketing automation, customer support portals, data warehouses)Security & Compliance: enforce role-based access control (RBAC), field-level security, and regional compliance requirements (e.g., GDPR, CCPA)Required Experience & Skills9-12 years Product Owner / SFDC product experience in enterprise SaaS environments · certified Scrum PO preferredDeep, hands-on SFDC platform expertise spanning: Funnel / Forecasting · Renewals · Entitlements · Master Data · WXP (Partner/Subscription ecosystem)Broad domain flexibility · comfortable ramping quickly on whichever SW CRM initiative the roadmap assignsDeep hands-on with Salesforce (Sales Cloud · Service Cloud · flows · configuration · data model)Delivered 2+ full PI cycles with measurable outcomes at ART levelStrong written and verbal communication · comfort presenting to Director+ audienceComfortable coordinating across distributed integral teams (EMEA + AMS) · flexible working hoursNice to HaveHP or Fortune 100 tech industry experience in enterprise CRM/SFDC product organizationsSAFe PO/PM · CSPO · SFDC Platform certificationsFamiliarity with the HP CRM ecosystem — Post Sale support processes · entitlements · order management domains

📌 Product Owner (Cataluña)
🏢 Mphasis
📍 Cataluña