RMA & After Sales Representative
We are looking for an RMA & After Sales Representative to join our EMEA RMA & After Sales Team.
In this role, you will be responsible for managing customer post-shipment and quality-related claims, product returns, and after-sales inquiries. As an RMA & After Sales Representative, you will support the end-to-end process of customer returns and after-sales activities.
Providing after-sales support and updates to customers regarding the status of their cases
Monitoring open RMA and service request backlogs and driving timely resolution
Investigating shipment and quality-related claims and supporting root cause analysis
Cooperating with supplier returns teams to expedite returns and support failure analysis activities
Working closely with Sales, Asset, Warehouse, Finance, and Supplier teams to resolve issues and improve processes
Monitoring key performance indicators (KPIs) and identifying opportunities for continuous improvement
This role follows standard business hours, Monday to Friday,



with working hours of either 8:00-16:00 or 9:00-17:00. We operate in a hybrid work model, with 2-3 days per week spent in our Gdańsk office. To ensure a smooth onboarding experience and support your learning and development, the first three months are office-based.
English proficiency at C1 level
~ Good knowledge of MS Office applications
~ 1-2 years of experience in Customer Service, RMA/Claims Management, After-Sales Support, or a similar role.

Local language proficiency

Premium Medical Care programme, including a dental package
As Arrow Global Components (AGC), part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to customers worldwide. Our business is built on long-term partnerships with leading suppliers and customers across the general technology industry.
LI-JN #LI-hybrid
Full time

📌 Sales Representative OFFICE, hibrido (España)
🏢 Arrow Electronics
📍 España