Position:
RMA & After Sales Representative
Job Description:
About the Role
We are looking for an RMA & After Sales Representative to join our EMEA RMA & After Sales Team.
In this role, you will be responsible for managing customer post-shipment and quality-related claims, product returns, and after-sales inquiries. You will work closely with customers, suppliers, and internal teams to ensure returns are processed efficiently and customer issues are resolved in a timely manner.
This is a great opportunity for someone who enjoys problem-solving, building relationships, and delivering excellent customer support in an international business environment.
What You Will Do
As an RMA & After Sales Representative, you will support the end-to-end process of customer returns and after-sales activities.
Your Responsibilities Will Include
- Managing Return Material Authorizations (RMAs) and service requests from initiation to closure
- Coordinating product returns, replacements, repairs, and supplier-related activities
- Maintaining accurate documentation and tracking of returned products




- Ensuring returned products are restocked, scrapped, or returned to suppliers in line with company procedures
- Providing after-sales support and updates to customers regarding the status of their cases
- Monitoring open RMA and service request backlogs and driving timely resolution
- Investigating shipment and quality-related claims and supporting root cause analysis
- Cooperating with supplier returns teams to expedite returns and support failure analysis activities
- Working closely with Sales, Asset, Warehouse, Finance, and Supplier teams to resolve issues and improve processes
- Monitoring key performance indicators (KPIs) and identifying opportunities for continuous improvement
- Maintaining clear and professional communication with customers and internal stakeholders

This role follows standard business hours, Monday to Friday, with working hours of either 8:00-16:00 or 9:00-17:00. We o

📌 RMA & After Sales Representative (España)
🏢 Arrow Electronics
📍 España