About Customs Support Group

Customs Support Group (CSG) is the European market leader in customs services, operating across 15 countries. CSG is owned by private equity and a fast-growing, dynamic, data-driven company, dedicated to expanding its presence through strong organic growth and strategic acquisitions. Its key priorities include digital transformation, operational excellence and customer experience, all aimed at driving growth and enhancing efficiency.

The Role

You will take our AI stack and lead its development and customisation for the market.

This is a builder and do-er role. You will design, test and implement practical and compliant agentic AI solutions on top of foundation models document understanding, classification support, retrieval over our own procedures and tariff material, and agents that carry multi-step operational work end to end.

You are not being asked to train models from scratch. You are being asked to make models that already exist behave reliably enough that operations staff trust them with customs declarations, where being wrong has consequences.





Working closely with Operations, Transformation, IT and Group teams, you will turn business needs into scalable solutions.

Key Responsibilities

Develop and customise AI solutions for the market, from prototype through to production ownership.
Be curious and prepared to self-learn to use generative-AI to build agents that make a difference to our business
Identify automation and decision-support opportunities across customs and business processes, and size them honestly before building.
Design solutions using generative AI and large language models — retrieval, tool calling, structured extraction from customs documentation, and agentic workflows where they genuinely fit.
Own the evaluation. Define how we know a solution is working before it ships, and how we know a change has not made it worse. This is treated as core to the role, not an afterthought.
Manage pilots and implementation,

📌 Customs AI Integration (Algeciras)
🏢 Customs Support Group
📍 Algeciras