About the Team

IT Operations at the company keeps the company's internal systems, tooling, and infrastructure running securely and efficiently — from identity and endpoint management to the platforms every team relies on to do their work. This role sits on a newly formed AI Engineering function within IT Operations, created to centralize AI Ops rather than leave it disjointed across teams. The team — a Technical Lead plus one or two AI Ops Engineers — reporting to the IT Business Systems Manager, and brings the same rigor IT Ops applies to systems and infrastructure to the design, deployment, and lifecycle management of AI solutions and the agents they power.

About the Role

We are looking for an AI Ops Engineer to help build and run a new AI Ops function at the company. You will work under a Technical Lead to design, build, and maintain AI-driven solutions across the business (People, Finance, Legal, and beyond) and engineering — building integrations, maintaining agents, supporting cost visibility, and helping train the org on AI best practices. This is a hands-on execution role:



you will move quickly, ship real workflows, and help the team learn what works as we centralize AI Ops for the first time.

Success

This is a net-new function; specific goals will be set with your Technical Lead. Directionally, the team is measured on:
- Measurable reduction in redundant or inefficient AI tool and model spend through right-sizing, routing, and cost visibility
- A working framework for evaluating and selecting models/tools by cost, latency, accuracy, and risk, adopted across teams
- Agents and AI workflows built, deployed, and maintained cross-functionally (People, Finance, Legal, Engineering, and beyond)
- Improved AI fluency and literacy org-wide, measured through training participation, adoption of approved tools, and reduced shadow-AI usage
- Established identity, access, audit, and lifecycle practices for AI agents that satisfy Security and GRC requirements

You Wi

📌 AI Operations Engineer (Amer)
🏢 United States Digital Space
📍 Amer