Description -

Principal Business Management Lead, Personal Systems Services (EMEA)

About the Organization

At HP Customer Support Organization , CSO, we transform support and services into a competitive advantage through differentiated customer experiences, operational excellence, and profitable growth.

The Personal Systems (PS) Business Management team oversees support strategy, financial performance, and business governance for a general portfolio exceeding $600M across Commercial, Consumer, Hybrid Systems, and emerging business segments. The team acts as the business management engine of Customer Services, driving growth, transformation, and disciplined P&L; management while enabling strategic decision-making across the organization.

As support and services continue to evolve, we are seeking a Principal Business Management Lead for EMEA Markets to drive financial performance, business transformation, and strategic business outcomes across the region.

The Opportunity

As Principal Business Management Lead,



you will be the business owner for the financial performance of the Personal Systems Warranty and Consumer Services portfolio across EMEA, managing a service spend exceeding $200M annually.

You will partner with business, operations, and finance leaders to improve profitability, drive transformation, and ensure delivery of financial commitments while balancing customer experience, operational excellence, cost efficiency, and sustainability objectives.

In addition to EMEA responsibilities, you will contribute to selected worldwide financial processes and provide business leadership for complex strategic segments requiring advanced financial analysis and executive decision support.

Key Responsibilities

Lead Business and Financial Performance
- Own financial governance and performance of the EMEA PS Warranty and Consumer Services portfolio.
- Deliver forecast accuracy and achieve budget commitments through rigorous planning, forecasting, and business reviews

📌 Business Management Lead, Personal Systems Services (Barcelona)
🏢 HP
📍 Barcelona