Client Service Officer – Housing & Homelessness

Northern District | Homes NSW
- Location: Newcastle NSW
- Employment: Permanent, Full-Time positions available
- Talent Pool creation – office-based position, five days per week
- Salary range $82,533 - $95,482 plus superannuation & annual leave loading
- Opportunities for learning, development, and internal career progression

Your role

Client Service Officers are the public face of Homes NSW, providing critical services and quality advice to clients, including people with complex support needs.

This is a rewarding role where you will work directly with tenants, housing applicants, advocates and support services to help deliver positive housing outcomes. You'll support people experiencing homelessness, those at risk of homelessness, and social housing tenants to access and sustain safe and stable housing.

We're looking for people who combine empathy with resilience, can build strong relationships, work independently, and are committed to delivering excellent customer service.

No two days are the same.



You may be assisting a client at the service counter, conducting a property inspection, supporting a tenant experiencing challenges, or working with partner agencies to help someone access housing assistance.

What You’ll Do

The Client Service Officer works directly with a range of support services and clients in their homes, in the office, and throughout the community to deliver housing assistance tailored to client needs.

Tenancy Team
- Visit tenants in their homes on a regular scheduled basis.
- Work with tenants to address tenancy-related issues, including rent arrears, property care concerns, tenancy obligations, anti-social behaviour and neighbourhood matters.
- Work with clients at the counter, over the phone and in the community.
- Ability to link in with and collaborate with a range of Government and non-Government services to provide specialist support to individuals and families to assist in sustaining

📌 Client Service Officer (La Puebla)
🏢 NSW Department of Communities and Justice
📍 La Puebla