POSITION SUMMARY
Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards.
Guest Expectations
- (Hassle Free) Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
- Trains and coaches team members using the Guest Expectations training materials.
- Models being calm and productive during busy times.
- Coaches team members to ensure they are knowledgeable on job requirements.

Neat and Well-Groomed
- (Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant.
- Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.





Friendly
- (Friendly) Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude.
- Coaches team members on having a positive, friendly attitude and behaviors.
- Models and coaches team members on the JIB Hospitality Model.

Well-Staffed
- (Clean) Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done on a regular basis.
- Helps with order taking and cashiering during busy times.
- Is organized and actively leads and coaches the team on being ready and prepared to serve guests as they arrive.
- Encourages team members to ask for help, when necessary, to meet guests' needs.
- Follows the JIB Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.

Food Tastes Great
- (Food Quality) Monitors quality to ensure the food looks and

📌 Team Leader (Valencia)
🏢 Jack in the Box
📍 Valencia