The Opportunity:
We are seeking a Salesforce System Administrator to join our Business Applications team as the primary system administrator and production support lead for our end-to-end Salesforce environment, including Sales Cloud, CPQ, Order Management, and Service Cloud. This role owns the platform’s daily health, configuration, security, and reliability while providing frontline support to end users. The idóneo candidate is an independent, methodical problem solver who investigates issues, documents evidence, applies appropriate configuration or process improvements, and engages development or platform specialists when needed. This role partners with Salesforce Development, Solution Architects, and business stakeholders to maintain a stable, secure platform and drive continuous improvement across quoting, ordering, case management, entitlements, and post-sale operations.
Your Responsibilities:
Production Support and Troubleshooting
Own Salesforce support tickets from intake through investigation, resolution, validation, communication, and closure.




Reproduce issues in sandbox or test environments and troubleshoot authentication, permissions, visibility, reporting, automation, email, integrations, and data quality.
Use audit trails, login history, field history, debug evidence, automation details, and ticket history to identify root causes and affected users or processes.
Resolve administrator-level issues independently and escalate development or integration issues with clear documentation, business impact, evidence, and recommended next steps.
User Management and Access Governance
Provision, modify, suspend, and deprovision users based on approved requests and documented business justification.
Administer profiles, permission sets, licenses, roles, queues, public groups, delegated administration, and user settings.
Troubleshoot organization-wide defaults, sharing rules, role hierarchy, manual sharing, teams, queues, and record-level access.
Apply least-privileg

📌 Salesforce Administrator (Madrid)
🏢 DDN
📍 Madrid