22 ago
|
Criteo
|
Barcelona
What You'll Do:
The Solutions Engineering team works with Criteo’s customer teams and clients across EMEA, supporting design, implementations, launches, optimization, and technical problem-solving across our solutions as part of the Operations Specialists organization.
Solutions Engineers know the inner workings of Criteo’s technology and partner closely with Sales, Account Strategy, Operations, Product, and other Global teams to deliver strong client outcomes.
As Solutions Engineering Manager EMEA, you will lead the team, set priorities, drive execution, and develop the people and operating model needed to support the region at scale.
This role requires strong people leadership, operational discipline, and sound technical judgment. You will work closely with regional and integral stakeholders to improve service quality, shorten delivery times, and help the team adapt as business needs evolve.
What will you be doing?
Lead and develop the Solutions Engineering team across EMEA. Set clear priorities, support day-to-day execution, and maintain a high bar for quality and delivery.
Own the team strategy and OKRs, translating business priorities into a clear operating approach, defining focus areas, and adjusting scope as products, service levels, and account complexity evolve across the region.
Own hiring, onboarding, capability development, and performance management for the team. Run regular 1:1s, team meetings, QBRs, give clear feedback, and support career growth.
Organize team assignments based on business priorities, team capacity, skills, tenure, and scope. Make sure the team has the tools and training needed to deliver well.
Oversee technical support for new and existing clients across EMEA, including integrations, custom solutions, consultancy, troubleshooting, optimization, and product rollouts for the topics of specialization covered by the team.
Support the team on complex client situations, escalations, and high-impact launches. Help set direction when trade-of
📌 Solutions Engineering Manager EMEA, Performance Media (Barcelona)
🏢 Criteo
📍 Barcelona