GSC CX Data, Process & Solutions Director – Full-Time / Barcelona or Remote to Start
We are looking for a GSC CX Data, Process & Solutions Director to join a major international transformation programme at one of our multinational clients, specialised in chemicals.
This is a senior integral role focused on transforming Customer Experience through process standardisation, data, digital solutions and continuous improvement across a complex multinational environment.
Key Responsibilities:
Lead global CX process & digital transformation initiatives
Drive process standardisation, efficiency and best-practice adoption across BUs
Define and implement the CX data strategy and solutions
Drive adoption and optimisation of digital & technology solutions
Influence senior stakeholders across Supply Chain, CX, Digital & Technology and the BUs
Lead and develop teams in a global, matrix environment
Profile:




10+ years in Customer Experience / Customer Service / Business Transformation
Proven experience leading large-scale global transformation programmes
Strong understanding of process, data and digital transformation
Excellent stakeholder management and influencing skills
Experience in complex multinational / matrix organisations
SAP / S4HANA or Supply Chain exposure is a strong plus
Strategic, proactive and hands-on leadership style
Role:
Contract: Permanent
Initial engagement: Gracia101, with planned internalisation with client wo after 6 months
Location: Barcelona / Remote initially
Long-term: Relocation to Barcelona required upon internalisation
Scope: Global
Languages: English required
Start: ASAP

📌 GSC CX Data, Process (Barcelona)
🏢 Gracia101 Talent Solutions
📍 Barcelona