Empresa: Cadena HoteleraInternational hotel chain selects a vacancy of Blue Guide Hospitality in Algarve (Portugal). The competente is the first contact and facilitador for guests and meets the guests at eye level.DUTIES:Service-oriented, interactive guest communication and support at eye levelIdentification, implementation and follow-up of guests’ wishesCreation, organisation and execution of guest communities (e.g. group hotel tours) and special holiday experience for the guestComplaint management (registering, resolving, follow-up) to ensure high customer satisfaction,



if appropriate in consultation with the BLUE Guide ManagerCommunicating updated guest information on hotel activities and offerings as well as cross marketing function for other TUI BLUE hotelsProviding advice on excursions and passing on excursión tips; accompanying exclusive TUI BLUE excursions as well as sale/booking of excursionsSupporting Info Group leadersRegular walking around hotel to check and ensure the that TUI BLUE brand elements and information are in place in the hotelRepresentation function with respect to TUI BLUE marketing characteristics and presentation/communication of the BLUE Guide functionMultiplier for the TUI BLUE conceptSupporting the BLUE Guide Manager in organising regular information exchanges and internal hotel department presentation for the BLUE Guides of the other departments to ensure they command full knowledge of the hotel offeringCooperation with the BLUE Guides and support in the identification and implementation of guest eventsAdministration and updating guest data and profilesVer oferta completa en: turijobs.com

📌 Blue Guide Hospitality (La Coruña)
🏢 Preferente.com
📍 La Coruña