Love travel tech and solving operational puzzles?
Join the global DERTOUR DMC network and help keep millions of travel experiences running smoothly.
DMC Application Support (m/f/d)
Travel Technology | International Operations | Europe / Mediterranean / North Africa
Every year, around 4 million travellers rely on DERTOUR’s integral DMC network for their experiences in destinations worldwide.
Behind every hotel booking, transfer and excursion sits a complex operational system landscape that keeps travel running smoothly.
As DMC Application Support, you ensure the stability and performance of these mission-critical systems. Acting as the central interface between our Destination Management Companies and external system providers, you help resolve issues quickly and continuously improve our operational technology landscape.
Location
This role can be based in any European, Mediterranean or North African destination where a DERTOUR DMC operates (for example Palma de Mallorca, Antalya, Iraklion, Tunis or Hurghada), with alignment to European working hours.
Your Mission





Provide application support for operational travel systems used by our DMC agencies
Analyse and troubleshoot system or process issues
Act as key liaison between DMC agencies and third-party system providers
Manage ticket communication and escalation processes
Support system functionality, configuration and data quality
Identify recurring issues and drive process or system improvements
Support system trainings together with internal teams and external partners
Contribute to international projects across the DMC network

Your Profile

Experience in the tourism or travel industry
Understanding of DMC operations or travel system environments is a strong advantage
Background in application support, system support or technical customer support
Strong analytical and problem-solving skills
Ability to prioritise and work in dynamic operational environments
Excellent communication and coordination skills
Fluent English

📌 DMC Application Support (Palma)
🏢 DERTOUR DMC Network
📍 Palma