POSITION PURPOSETo ensure that Reception shifts are run efficiently, providing outstanding guest service, assisting Receptionists and Concierges, maintaining a calm, professional environment at all times.Essential FunctionsManages day to day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.Prepare documentation for daily business.Ensure prompt, efficient and courteous reception of guests.Record and administer arrivals and departures.Assist in training new staff members, coach them and monitor their performance.Ensure full liaison with other members of the teamEnsure the desk is covered at all times, allocating meal breaks sensibly.Full awareness of current daily status of Hotel.Be aware of daily functions, events, VIP and group arrivals.Ensure smooth hand over to next shift.Handling communication and recording of complaints.To carry out any other duties as requiredStrong communication with other departments,



especially Reservations and ConciergeStrong relationship with guests and internal customersKey relationship with Front Office Manager , and other HOD’sRequirementsSpecific Job Knowledge, Skills And AbilitiesKnowledge: Must be able to speak, write and converse fluently in English, and Spanish.German is a plusHigh level of Computer skills (Microsoft Office).CompetenciesProblem Solving and Decision MakingAdaptability: display flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.Coworker & Customers RelationshipsQUALIFICATION STANDARDSHigh school or equivalent education required. Bachelor’s Degree preferred (Tourism, Hospitality Management).Knowledge of Opera and familiarity with Internet/MS Office applications and related IT preferred.At least 3 years of experience within the hospitality industry (5* Hotel), Front Office department p

📌 Supervisor/a Recepción (Palma)
🏢 Arabella Golf Resort Mallorca
📍 Palma