Customer Service Team Leader at Oslo Skin Lab

Proven leadership experience in a customer care, retention, or subscription-based environment
Comfortable being operational, handling both inbound and outbound customer contacts, live call support, and coaching the team, while building toward a backend leadership role
Fluent in Spanish and English; additional languages (German or Portuguese) are a plus
Adaptable and open to working across different time zones, including non-standard hours as the company expands into Spanish-speaking markets outside Spain
Strong experience working with KPIs and performance management
Technically confident, with experience using CRM systems and AI-driven tools
Curious and proactive about AI, with the ability to identify practical ways to implement AI tools into customer care processes and daily operations

Oslo Skin Lab has built Spain into one of its strongest-growing markets over the past two years, driven by a customer care team that has delivered impressive results without local management on the ground.



Now the company is ready to take the next step. The Customer Care Team Leader steps into a market that is already moving with momentum, with the mandate to bring structure, develop the team from within, and elevate customer experience in one of Oslo Skin Lab’s most important markets.

About Oslo Skin Lab
Oslo Skin Lab is a science-based skincare brand and the fastest-growing concept within NutraQ, a direct-to-consumer health and beauty company headquartered in Norway. NutraQ operates across more than 15 European markets and the US through digital and subscription-based business models, serving more than 450,000 customers with a team of over 250 employees. Oslo Skin Lab launched in 2017 around a single flagship product: The brand combines scientific ingredients with an effective approach to beauty.

Spain has developed into one of Oslo Skin Lab’s strongest-performing and fastest-growing markets, and is now expanding its commercial and c

📌 Part Time Evening and Weekends Customer Care Assistant (Madrid)
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📍 Madrid