Job Summary
Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to grow with us.
Position: Customer Service Representative
Reports To: Branch Manager/CSR Director
Position Summary
As a Customer Service Representative, you are a direct point of contact for any patient, caregiver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. You will respond to inquiries about products or services, handle and resolve complaints, and receive, qualify, and process customer orders in a timely, efficient, accurate, and courteous manner. You may investigate and respond to inquiries regarding shipments, products, deliveries and complaints.
Benefits

Medical Insurance – multiple plans to choose from
Dental & Vision Insurance
Short Term Disability & Long Term Disability Options
Life Insurance
Generous PTO Plan
Paid Holidays
401K and 401K Match




Competitive Pay

Essential Responsibilities

Have a comprehensive understanding of all products we carry
Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
Basic Brightree Functions
Proper Intake Procedures
Insurance Verification and Eligibility
CMN Requirements and Prior Authorizations
Documentation Requirements of the Equipment
Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)
Difference Between Verbal, Written, and WOPD orders
Complaint Resolution Procedures
Answer the telephone using the company’s professional greeting and taking complete, accurate and detailed messages. Transfer callers to appropriate person or voicemail number.
Greets all visitors on arrival and directs them to appropriate personnel.
Distribute mail daily and monitor the fax machine for incoming transmissions. Distribute correspondence to appropriate pe

📌 Customer Service Representative (Principado de Asturias)
🏢 Quipt Home Medical
📍 Principado de Asturias