Key Responsibilities

Owner Experience & Relationship Management
Act as the primary day-to-day hotel contact for residence owners and approved owner representatives.
Build trusted, professional and discreet relationships with residence owners.
Ensure timely and accurate follow‑up on owner requests, questions, concerns and operational matters.
Coordinate owner arrivals, departures, preferences, amenities, special requests and service arrangements.
Ensure owner stays are handled with the same level of luxury, privacy and personalization expected of the Fairmont brand.
Manage owner complaints or concerns in a calm, structured and solution‑oriented manner, escalating sensitive matters to the Director of Rooms and General Manager where required.
Maintain accurate owner profiles, preferences, contact details and communication history, in line with data protection requirements.
Private Use Period Coordination
Coordinate all approved owner Private Use Period requests in collaboration with Reservations, Revenue, Front Office and Guest Experience.




Ensure all owner‑use requests are checked against contractual entitlements, hotel availability and operational requirements.
Liaise with Reservations and Revenue to ensure owner stays are correctly blocked, coded and tracked.
Ensure owner arrivals follow the hotel’s standard check‑in, check‑out, registration, billing and security procedures.
Coordinate any à la carte services requested by owners during their stay and ensure charges are correctly captured.
Ensure that owner use does not negatively impact hotel inventory, guest experience, operational standards or commercial performance.
Maintain a clear calendar and record of owner-use days per unit.
Residence Readiness & Brand Standards
Ensure all residences are inspected regularly and maintained in accordance with Fairmont luxury standards.
Conduct pre‑arrival and post‑departure inspections for owner stays and high‑value guest stays in the residences.
Partner with Housekeeping, Eng

📌 Residence Manager (Andalucía)
🏢 Fairmont Hotels & Resorts
📍 Andalucía