Key Responsibilities
1. Service Quality & KPI
Monitor KPIs, maintain trackers and prepare reports.
Identify abnormal data and support follow-up actions.
2. Data & Operations Support
Collect and organize operational data.
Support basic data analysis and maintain databases.
3. Work Order & Quality Management
Review work-order data and support process compliance.
Follow up on abnormal cases and monthly audits.
4. Spare Parts Operations
Monitor inventory and spare parts availability.
Support KPI reporting and issue follow-up.
5. Daily Service Support
Check service information and support content updates.
Assist with cost/invoice checking and daily operational tasks.
Requirements
Able to sign an internship agreement (convenio) with a university.
Native or professional proficiency in
Chinese
(Mandarin) and fluent in
Spanish
for daily operational communication; English is a plus.
Strong data sensitivity and attention to detail.
Comfortable working with Excel and basic data analysis (e.g., Pivot Tables, VLOOKUP).
Able to identify abnormal data and translate findings into clear actions or follow-ups.
Strong organizational and follow-up skills, with the ability to manage multiple tasks independently.
Good communication skills and ability to work with internal teams and external service partners.