What will be your mission?
As an IT Support Intern, you will be part of the team that ensures employees can work smoothly by keeping our workplace technology running effectively. You will deepen your understanding of how a corporate support environment operates, gaining experience in diagnosing issues, assisting users, and learning the standards and tools that keep our systems stable and secure. This role is idóneo for someone eager to build a strong foundation in technical support while growing in a dynamic and service-oriented environment.
What will you do?
Provide first-line IT support for HQ users: diagnose and resolve incidents for Windows, Microsoft 365, email, and connectivity.
Prepare and deploy PCs and peripherals: imaging, configuration, software installation, and onboarding/offboarding support (accounts and access).
Support office equipment (printers, meeting room devices, monitors, docking stations) and coordinate with vendors/escalation teams when needed.
Manage basic user administration tasks (password resets, group membership, shared mailboxes)



following internal procedures and security guidelines.
Document resolutions and maintain accurate ticket/asset records to improve knowledge base and reduce repeat incidents.
What are we looking for?
EXPERIENCE
Not required; prior internship, traineeship, or part‑time experience in IT support / helpdesk / desktop support is a plus.
QUALIFICATIONS
VET (Vocational Education and Training) in IT / Systems Administration / Networking, or a higher degree in IT (e.g., Computer Engineering or similar).
PREFERRED SKILLS
Microsoft 365 administration basics (Outlook, Teams, SharePoint/OneDrive) including account setup, permissions, and mailbox/profile troubleshooting.
Windows 10/11 support and Active Directory tasks (user creation/disable, password resets, group membership, basic GPO awareness).
PC lifecycle support: device setup and imaging, software installation, peripheral configuration (printers, docking stations), and

📌 Technology Support Trainee (Madrid)
🏢 Minor Hotels Europe and Americas
📍 Madrid