Creating a future worth living for future generations gets us out of bed every morning. Depending on the project, we are consultants, implementers, or both for sustainable, innovative and economical solutions for real estate, industry, energy and infrastructure. Our more than 6,500 employees at over 80 locations worldwide support our customers in interdisciplinary teams. Our thinking is both visionary and realistic. We work independently and as part of a team. With passion and the latest technologies. We unite. Join us at Dreso and let’s create a world we want to live in.

Job Description
We are looking for a

Level 2 / Level 3

IT Support Technician

to join our IT team in a

fully remote role . The position provides advanced technical support to internal users across different countries and integral regions, while also contributing to system administration and network operations to ensure stable and secure IT services.

Due to the international scope of the role,

working hours are not fixed and may include evening, night, weekend, or rotating shifts ,



depending on the regions being supported.

Key Responsibilities

Provide

Level 2 and Level 3 IT support

to internal users via ticketing systems, email, and remote support tools.

Support users located in multiple countries and time zones.

Diagnose and resolve

advanced hardware, software, operating system, and connectivity issues .

Perform

system administration tasks , including user environments, servers, and core IT services.

Provide

network support , including troubleshooting LAN/WAN, VPN, DNS, DHCP, and connectivity issues.

Document incidents, requests, and resolutions accurately in the IT ticketing tool.

Escalate critical or complex issues to specialized teams or vendors when required.

Support user onboarding and offboarding (accounts, permissions, devices, access).

Follow IT procedures, standards, and security policies.

Contribute to improving support processes, system reliability, and user experienc

📌 2nd and 3rd Level IT Support Technician (Madrid)
🏢 DREES & SOMMER
📍 Madrid