Empresa: Pullman Barcelona Skipper
Pullman Barcelona Skipper 5* Hotel located in Barcelona is searching for a Welcomer Agent to incorporate at their Front Office Team.
The main duties are:
CUSTOMER RELATIONS
Present and visible in the lobby, he or she is easily identifiable by guests as the person to whom they should go; Contributes to guests' sense of well being and loyalty, by establishing a warm and personalised relationship.
Gives priority to guest relations, while taking care to respect administrative procedures
Anticipates guests' needs and takes them into consideration. Handles guests' requests for information and provides answers; puts them in contact with the appropriate people.
Handles any customer objections, comments or complaints.
Promotes the use of the automated check in/ check out kiosks to guests and provides assistance.
Collects and inputs information on guests.
PROFESSIONAL TECHNIQUES
Manages the flow of hotel customers, keeping waiting times to a minimum.
Makes the guest's stay easier, providing appropriate information and solutions to meet his/her needs.
Takes care of the arrival and departure processes for guests in compliance with internal procedures.
Informs guests about the formalities,



any particular conditions relating to their stay and the services available in the hotel
Handles phone calls.
Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the department
Ensures that all guest documentation is up-to-date and available.
Handles reservations for all points of sale as needed.
TEAM MANAGEMENT
Assures the interface between all hotel departments and service-providers if necessary.
Helps train and develop other welcomers in the team.
COMMERCIAL /SALES
Promotes the hotel's range of services in order to increase sales.
Applies and actively supports the hotel's pricing policy in order to increase REVPAR.
Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs.
Encourages synergy within the marketplace by applying the inter-hotel coordination policy. Advises guests on potential trips to other Accor hotels.
Conducts visits of the hotel and points of sale. Gives feedback to the Sales department.
ADMINISTRATION
Respects procedures governing invoicing and cash operations
Manages the cash under his/her responsibility
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📌 Welcomer - Receptionist - Barcelona (Barcelona)
🏢 Preferente.com
📍 Barcelona