Choosing Capgemini EngineeringAt Capgemini Engineering, the world leader in engineering services, we bring together a general team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life‑saving robots, our digital and software technology experts think outside the box as they provide unique R&D; and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.Your roleAs aPLM Support Engineer, you will provide Level 2 support for complex Product Lifecycle Management (PLM) environments based on the 3DEXPERIENCE platform. You will play a key role in ensuring the stability, performance, and continuous improvement of business‑critical engineering applications.Working closely with users, support teams, and engineering specialists, you will troubleshoot functional and technical issues, support operational activities, and contribute to service excellence across the PLM landscape.In this role, you will:Provide Level 2 support for3DEXPERIENCE applications, including incident investigation, diagnosis, resolution, and escalation when requiredVerify user‑reported issues, reproduce defects, validate technical behaviours, and coordinate with Level 3 support teamsManage incidents and service requests using enterprise ticketing tools while ensuring proper prioritization and follow‑upCollaborate with users, infrastructure teams,



and engineering experts to ensure operational continuity and user satisfactionMaintain knowledge articles, troubleshooting guides, and operational documentation in Jira and ConfluenceMonitor PLM‑related IT environments, contribute to system stability, and support basic 3DEXPERIENCE administration activitiesApply engineering process knowledge and support aerospace PLM workflows within a structured operational frameworkLocation:Madrid or SevilleYour profileYou are analytical, service‑oriented, and passionate about solving complex technical and functional issues. You enjoy working with users, understanding business processes, and contributing to the reliability of critical engineering systems.You bring:Experience in application support, incident management, or technical helpdesk activitiesKnowledge of PLM environments, ideally 3DEXPERIENCEExperience troubleshooting functional and technical issues across enterprise applicationsFamiliarity with ticketing and service management tools such as ServiceNow, Remedy, Jira, or similar platformsUnderstanding of ITIL principles and operational support best practicesStrong communication, documentation,



and stakeholder management skillsProfessional proficiency in EnglishNice to haveExposure to aerospace engineering processes and PLM workflowsBasic knowledge of 3DEXPERIENCE administration activitiesExperience using Confluence and Jira in Agile environmentsKnowledge of operating systems and scripting for troubleshooting and user management activitiesFamiliarity with EN9100 standards or aerospace industry quality processesWhat you'll love about working hereWork on strategic PLM and digital engineering initiatives for global industrial leadersDevelop expertise in 3DEXPERIENCE and end‑to‑end engineering processesJoin multidisciplinary teams combining engineering, technology, and business expertiseAccess world‑class learning platforms, professional communities, and career development opportunitiesContribute to projects that help shape the future of digital engineering and manufacturingAbout CapgeminiCapgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of more than 340,000 team members in over 50 countries. With its strong 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology across the full breadth of their business needs, delivering end‑to‑end services and solutions from strategy and design to engineering, powered by market‑leading capabilities in AI, cloud, data, and deep industry expertise.
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📌 V.I.E. - PLM Support Engineer - 3DEXPERIENCE (España)
🏢 Capgemini
📍 España