21 ago
|
Jobtailor
|
Barcelona
21 ago
Jobtailor
Barcelona
Responsibilities
Actively listen to and evaluate the needs of international travelers and property suppliers
Address and clarify customer inquiries regarding reservation details, service features, and payment processing
Deliver accurate, helpful, and timely information through phone and email channels
Navigate complex customer scenarios with a calm mindset
Requirements
Native or bilingual proficiency in Icelandic (C2 level)
Advanced level of English
Comfortable utilizing digital workspaces, specifically Office 365 and CRM databases
Prior experience in customer service or contact center environment
Excellent interpersonal skills and a goal-oriented mindset
Soft Skills
active listening
customer service
interpersonal skills
goal-oriented mindset
problem-solving
communication
evaluation
clarification
timeliness
calm mindset
#J-18808-Ljbffr
📌 Icelandic Speaking Customer Advisor (Barcelona)
🏢 Jobtailor
📍 Barcelona