This role supports Gong’s continued growth by driving timely collections, reducing DSO, minimizing bad debt risk, and ensuring a positive customer experience while protecting cash flowThe Collections Specialist partners with customers and internal teams to resolve billing and payment issues, accelerate cash collections, maintain accurate AR records, and support operational efficiency through process improvements and AI. The role also provides backup support for billing, sales order approvals, and payment applications, helping ensure business continuity and scalable growthManage inbound customer billing and payment inquiries through the Accounts Receivable shared mailbox and ticketing system, ensuring timely and professional responsesProactively follow up on outstanding invoices and resolve payment delays while maintaining positive customer relationshipsResearch and resolve billing discrepancies, invoice disputes, purchase order issues, and payment questions by partnering with internal stakeholdersPrepare customer account reconciliations and statements upon requestMonitor customer billing portals, including invoice submission, payment status, and compliance with customer requirementsCollaborate with Sales, Revenue Operations, Legal, Customer Success, and Revenue Accounting to resolve billing and collection issuesProvide backup support for sales order approvals, invoice revisions,



and billing operations during team coverageAssist with payment application activities and research unapplied or misapplied cash as neededMaintain accurate customer account records and document collection activitiesIdentify recurring issues and recommend process improvements to improve efficiency and customer experienceLeverage AI and automation tools to streamline communications, summarize account activity, and reduce manual administrative work while maintaining appropriate oversightAssist with monthly reporting, audit requests, and other Accounts Receivable and Revenue initiativesContribute to the development and maintenance of standard operating procedures supporting a scalable Order-to-Cash processBenefitsMental health support resourcesWork from home stipendGenerous vacation daysQuarterly recharge company shutdownsParental leaveEmployee equityCommuter & parking benefitsRetirement savingsTraining & development programsEmployee resource groupsMentorship opportunitiesFlexible wellness fund3+ years of experience in Accounts Receivable, Collections, Billing, or Order-to-CashExperience collecting commercial customer accounts in a high-volume environmentStrong understanding of invoicing, collections, account reconciliation, and payment application conceptsStrong analytical and problem-solving skills with exceptional attention to detailExcellent written and verbal communication skillsExperience with ERP systems such as NetSuite, Oracle, SAP, or similar, as well as SalesforceExperience working with customer procurement or invoicing portalsIntermediate to advanced Excel or Google Sheets skills (pivot tables, lookups, filtering, reporting)Demonstrated ability to identify process improvements and drive operational efficienciesExperience using AI productivity tools such as ChatGPT, Microsoft Copilot, or similarAbility to manage competing priorities in a fast-paced, high-growth environmentExperience supporting billing operations or sales order approvalsExperience in a SaaS or recurring revenue environment
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📌 Collections Specialist (Salt)
🏢 Gong
📍 Salt