You will provide inbound customer support via email, phone and live chat.Deal with a wide range of issues: from making sure that every tax return is completed correctly, to helping us manage the relationship with our accountant partners.No two problems are the same. You'll take full ownership of issues that you'll be empowered to resolve.You'll also get involved in projects to help us build a bigger, better business. And you'll provide insights and feedback to improve our processes and product.You'll help us analyse data in order to improve our product, service and offer.RequirementsStrong communication skills.Proficient in both Spanish and English. We are a German based company, therefore, many meetings will be conducted in English.Previous customer service experience.Passionate about technology and desire to understand our product inside out.Strong customer empathy,



attention to detail and calm under pressure.A willingness to learn and progress.Problem solver and team player.Core CompetenciesDemonstrates strong customer service skills with a focus on problem-solving and effective communication in both Spanish and English. Capable of analyzing data to enhance product and service offerings while maintaining attention to detail and customer empathy.Highest-signal resume keywordsCustomer Service ExperienceBilingual Communication (Spanish and English)Problem SolvingData AnalysisAttention to DetailATS Optimization KeywordsSoft SkillsStrong Communication SkillsCustomer EmpathyCalm Under PressureWillingness to LearnTeam PlayerIndustry KeywordsInbound Customer SupportTax Return ManagementAccountant Relationship ManagementProcess ImprovementProduct Insights
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📌 Ops & Support Associate (Madrid)
🏢 Jobtailor
📍 Madrid