Full-time position, Monday to Friday, limited remote work (1 day / week)EU work permit mandatory.About NabooNaboo is a new Integral leader in Corporate Events. We are a team of 250 builders, passionate about events, tech and AI. We help our Enterprise and SMB clients book, plan, pay and procure all their corporate events.Whether it’s a business lunch or a full-blown annual retreat overseas, Naboo makes it happen smoothly and efficiently, eliminating tedious tasks with AI-powered automation. Our event specialists focus on delivering tailored advisory and effective support to clients and vendors.Based in Paris, London, Barcelona, Hamburg, New York, San Francisco and Montreal, Naboo is expanding its services beyond Europe and North America, to the Middle East and Asia. Naboo is scaling fast with strong backing from top-tier international investors.Role & ResponsibilitiesYou will be part of our Billing Operations & Customer Support team in Barcelona.Ensure high-end Customer Support,



being reactive to Client and SupplierProvide clear and concise answers within set SLAsEnsure past events have the correct final amounts from each supplierEnsure past events are correctly invoiced to the clientFollow-up on outstanding items and manage potential disputesOwn the end-to-end Customer Support process and executionMonitor KPIs and SLAs and report on team performanceRecruit, onboard, and train junior team membersCompensation & BenefitsPackage: 29000€ to 40000€ depending on experience + benefitsBeautiful offices in the center of BarcelonaTop-notch work equipment (MacBook)Events that bring our team togetherYou are the ideal candidate ifYou have 1 to 3 years of experience in a Customer Support role at a tech scale‑upYou are fluent in English and in French (50% of operations are in French)You are comfortable working with CRM tools (HubSpot or similar)You enjoy client interaction and working as part of a teamYou like numbers, you are very well organized and you pay attention to detailYou can demonstrate how you have used AI or automation to improve operationsYou are the perfect candidateYou are looking for serious challenges and responsibilities from day oneYou want to thrive in a high growth environmentAre excited about shaping a function (almost!) from scratchYou are not scared to build the plane while flying itInterview ProcessStep 1: Discovery video call with the Head of Operations (20 min)Step 2: Interview with the COO (20 min)Step 3: Speed dating at the office with 4-5 team members (90 min)
#J-18808-Ljbffr

📌 Billing Operations & Customer Support - FR/EN - Permanent - Barcelona
🏢 Naboo
📍 Barcelona