Trigyn has a contractual opportunity for a ICT End-User HW/SW Support. This resource will be working from the client site in Valencia, Spain.Job Description:Act as the customer-facing point of contact for SGITT clients.Document as-is procedures and propose improvements.Provide first-level technical support to end-users via phone, email, or ticketing system.Log, categorize, prioritize, and track incidents and service requests in the service management tool.Escalate work orders to the tier 2 engineers.Follow up on the clients’ service requests under their purview.Report on ticket volumes and related Service Level Agreements’ KPIs.Identify automation opportunities.Required Experience, education,



and skills:Minimum one year of experience within an ICT customer-facing support role.Demonstrated experience in working with Microsoft Office tools and other standard applications.High school diploma.Fluency in spoken and written English.Desirable:Working knowledge of CRM or any call logging/ticketing software.Working experience with an international or culturally diverse organization.Knowledge of the use of artificial intelligence tools.ITIL Foundation certification.TRIGYN TECHNOLOGIES is a multinational IT services company with resources deployed in 28 countries. TRIGYN is an ISO 9001:2015, ISO 27001:2022 (ISMS) and CMMI Level 5 certified company. TRIGYN has offices in the United States, Canada, Switzerland and India.
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📌 ICT End-User HW/SW Support (Valencia)
🏢 Trigyn Technologies
📍 Valencia